The Federal Communications Commission today said it will create a robocall mitigation scorecard to rate phone companies on how effectively they block illegal spam calls. The scorecards could include call-blocking statistics along with data on customer complaints and enforcement actions. The FCC said scorecards could grade providers on a number scale, with letter grades, or by classifying providers as low risk, medium risk, or high risk.
The proposed tool would rate wireless, wireline, and VoIP providers on efforts to block robocalls and their “actual results in protecting [consumers] from illegal robocalls,” the FCC said. The proposed scorecard would apply to domestic voice service providers with retail customers, but not telcos that operate solely as wholesale or intermediate providers.
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