On August 4, Grant de Swardt, an independent AI consultant in East Sussex, UK, noticed something strange going on with his Claude Max 20x account. He hadn’t been working that day, yet his token usage was climbing. The next day, he disabled everything he had attached to Claude and did not work with it.
Token consumption again increased. What was eating up his token allowance? He had no idea, so he contacted Anthropic and asked for an itemized list.
Anthropic didn’t provide one, but it agreed something was off. It suspended his paid account, invalidated all of his sessions and server-side Claude Code tokens, and issued him a partial refund of £44.49 for the remaining time on his $200-per-month subscription. The suspension wreaked havok on his business, he told TechCrunch.
His job is to help small and mid-size businesses set up agents — a sort of forward-deployed engineer for hire — for tasks like automatically loading purchase-order data from emails into the accounting software. As a sole proprietor, he relies on agents throughout his whole business, too: daily admin tasks, website design, coding. After investigating, Anthropic told de Swardt it found the culprit: A compromised Claude session key was used to mint unauthorized Claude Code OAuth tokens.
The company told him the account “appeared to have been used by an unauthorized-looking third-party service to handle activity for other people, but they could not determine how it obtained access,” he told TechCrunch. Because account support tracks total usage but not itemized usage, even upon request, this kind of theft could have gone on for months undetected. He posted his experience on Reddit and after 80 comments, he discovered he was not alone.
One person claimed that their account “was auto-upgraded without my consent, my credit card got charged, and the usage shot from 0% to 100% automatically without me even touching it.” Another saw usage go from 0 and to 49 percent in 12 mins, when all they had used it for was a couple of prompts and web search. One Claude user said their account burned through its max tokens every day for three days without them using it at all, and created a Github report about it. Like with the Reddit post, others users shared similar experiences there, too.
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