Weather conditions, technical or operational factors, and other circumstances may result in schedule changes, flight delays or cancellations. Such disruptions are undesirable for both passengers and the airline. When they occur, the priority is to keep passengers informed as promptly as possible and provide the necessary support to help them continue their journey.
If your flight is affected by a change, we have brought together the key information on where to find reliable updates, what services may be available to you, and what you should keep in mind in different situations. If you learn in advance that your flight has been delayed, this does not necessarily mean that the check-in time has changed as well. Unless otherwise advised by the airline, you should arrive at the airport based on the originally scheduled departure time and complete check-in procedures on time.
Azerbaijan Airlines recommends arriving at the airport at least three hours before departure. This allows sufficient time to complete check-in, baggage drop-off, security screening and other pre-flight procedures, while also giving you time to receive the latest information about your flight. You can check the latest status of your flight on the http://azal.az website and via the AZAL mobile app, as well as through your email, airport flight information displays and announcements.
For additional information, you can also approach Azerbaijan Airlines representatives or information desks at the airport. It is particularly useful to check your flight status again before leaving for the airport and while waiting for your flight, so that you are aware of any latest changes. If there is a change to your flight schedule, the contact details provided in your booking are used to reach you.
Notifications about changes may be sent to your mobile number via SMS or WhatsApp, as well as to your email address. For this reason, make sure that your mobile number and email address are entered correctly when purchasing your ticket. If your ticket was purchased through an agency, it is also advisable to check that your own contact details are included in the booking.
The agency can also provide information about the options available for your ticket in the event of a flight change. If you need additional information about your flight status or a schedule change, you can contact the Call Center, which can provide the latest information available at the time of your enquiry. What services are available if your flight is delayed?
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