Holly Ratchford still cannot believe that the man who moved into the residential complex she once managed would go on to be accused of involvement in the darkest day in recent US history. "It's almost impossible for me to wrap my head around who he said he was, and who he really is. I still struggle with that," she tells the BBC.
The man, Omar al-Bayoumi - a Saudi in his early 40s - moved to the complex in San Diego, California, with his family in September 1999. The new resident at number 152 Parkwood Apartments quickly became a regular at Ratchford's pool parties. "He was always so bubbly and smiling," she recalls, "and just very, very friendly." A few months later, Bayoumi would introduce Ratchford to two apparently unassuming, "polite" men, who would also become her neighbours.
The pair would become infamous for hijacking American Airlines flight 77, and crashing it into the Pentagon, in the 9/11 attacks. Ratchford has been haunted by her connection to these three men for the past 25 years. She feels she was taken in by Bayoumi from the start.
"Whenever I had parties he would come and be a part of the activities," she recalls, adding that his family would invite her in for food. But Bayoumi, the one-time resident of 152 Parkwood, is now at the centre of the $1 trillion (£733bn) lawsuit brought against the Kingdom of Saudi Arabia by several thousand families of victims and as well as survivors of 9/11. On 11 September 2001, four passenger aircraft were hijacked by 19 members of the Islamist extremist network, al-Qaeda.
In addition to the crash at the Pentagon - the US military's headquarters near Washington DC - two planes were flown into the twin towers of the World Trade Center in New York, causing both buildings to collapse. A fourth crashed in a field in Pennsylvania, following resistance from passengers on board. In all, almost 3,000 people were killed, including about 300 firefighters and other emergency workers at the World Trade Center.
Bayoumi is alleged to have facilitated the 9/11 plot through the support he provided for the first two hijackers to arrive in the US - Nawaf al-Hazmi and Khalid al-Mihdhar - who lived at Parkwood for several months prior to the attacks. The federal judge in the 9/11 families' lawsuit in New York found a year ago that the evidence created "a reasonable inference" that Bayoumi and a Saudi diplomat based in the US had been "co-ordinating with the Saudi government when providing assistance to the hijackers". The judge's ruling has allowed the families' case to move forward.
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