My partner packed up and disappeared with his children while I was out with friends. I was left having to foot all our bills, including rent, which has made me financially stressed. We had a family plan with O2 which meant family phones were all registered to my account.
When my partner left, he stopped paying his share of the monthly phone bill, so I set about trying to remove his, and his children’s, phones from the account. O2 explained he would need to join a conference call with me and O2 to agree the transfer of the numbers in question. Getting my ex to engage with this involved support from a mutual friend; then he claimed he could not join the conference calls.
O2 had only one suggestion: that he and I meet in person for the call. My ex is an emotionally aggressive and manipulative man. He does not know where I now live, and I want to keep it that way, so I met him in a busy park, and we spent an hour on the phone together with O2.
His children’s numbers successfully transferred. O2 said it would keep working on it and ended the call. Two weeks on, nothing has happened.
O2 insists I either make another joint call with my ex, or pay his outstanding bills and cancel his phone plan. I’ve explained about my financial situation and concerns about meeting up with him. I discovered an O2 form allowing customers to flag up difficult family situations and filled it out but was told I did not qualify.
I have now been sent a £164 early termination fee for the children’s numbers that were removed from the plan. My ex is deliberately manipulating this situation. I am baffled that O2 does not have a better process for women during relationship breakdown as forced meet ups could be really risky in some cases.
Extract — continue reading at the source.
