They buy the tools, run a pilot, and wait for the productivity gains. We are blaming technology while ignoring the organization around it. McKinsey & Company, a global management consulting firm, surveyed more than 10,000 senior executives across 15 countries.
It found that 86 percent of leaders feel their organizations are not well prepared to use AI in day-to-day operations. That is not a technology gap. It is an organizational one.
The prevailing approach makes the problem worse. Companies layer AI onto workflows that were already broken. A partner at a professional services firm once told me he had no time to write a proposal, so he used AI.
He did not know what he had offered because he had not read it. The client did not know what they had accepted because they had not read it either. AI made a proposal to AI, and a human signed off on something nobody understood.
That is not transformation. That is automation of a process that should never have existed. The organizational problem is structural.
The hierarchy most companies still use comes from the Industrial Revolution. A factory produced something predictable. The person with the knowledge was the boss.
Extract — continue reading at the source.
