Editor's note: This is AI Impact, Newsweek's weekly newsletter where each week, we will explore how business leaders are unlocking real value through artificial intelligence. Tap or click here to get this newsletter delivered to your inbox. Good morning and thanks so much for joining me.
Powerful AI models are becoming available to more companies, which is making the next source of competitive advantage much harder to pin down. That’s what I’m looking forward to digging into next Wednesday, Nov. 4, during our next “AI Impact Forum” webinar, “What Enterprise AI Looks Like When It Works.” Firdaus Bhathena, executive vice president and chief technology and transformation officer at S&P Global, will join Dr. Ranjit Tinaikar for a conversation about what separates companies that are experimenting with AI from those turning it into sustained business improvements.
I’m really interested in where that advantage comes from once rivals can use much of the same technology. For S&P Global, that puts a lot of weight on trusted and differentiated data: knowing where information comes from, maintaining its quality and making sure it can be used across the business. We’ll also get into how leaders trace AI-supported decisions back to their sources, redesign work beyond individual pilots, rethink employee responsibilities and move quickly without giving up the security, resilience and trust that established businesses depend on.
You can still register for the webinar here, and everyone who signs up will receive the full recording afterward. That focus on business results carries into the rest of what I’m featuring this week, from new Atlassian research on the hidden work behind AI productivity to our latest “Seeking Value” conversations. An airline refund, a vehicle production plan, an annuity launch and a drug-safety report each leave little room for mistakes.
They also illustrate the different demands companies face when putting AI and digital technology to work. Four interviews in theSeeking Value video series, presented by Cognizant, examine those challenges across industries. Travelport is preparing for a world where AI assistants could increasingly handle travel purchases.
But getting a booking right, processing refunds and managing disruptions requires precision. The company is working with Cognizant and Anthropic to modernize and test the software behind those transactions. Toyota Motor North America offers a measurable example of technology’s value.
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