The managing director of Norfolk’s Anglian Country Inns argues that the budget made a “couple of steps towards helping” but added more labour costs for already burdened companies. Nye, who employs 500 people at the height of the season at its 10 venues across Norfolk and Hertfordshire, was among those business owners watching Healey carefully on Wednesday, after two previous Labour budgets under Rachel Reeves had loaded extra costs on to businesses. Healey aimed to help high street operators by removing the business rates burden from more small businesses and limiting the rise in the minimum wage for younger workers.
The chancellor put a lid on increases to business rates, so they will only rise in line with inflation for two years, and clamped down on VAT dodging by online sellers, among other measures intended to help high streets. However, some businesses argued Andy Burnham’s chancellor could have gone further. Dean Richmond, the owner of the Pets Corner chain, says the chancellor has not fixed the “fundamental problem” that its costs are rising faster than it can increase sales.
The family-owned business, founded by Richmond’s parents in 1968, now employs 1,200 people and has 159 stores. He does not expect to get much benefit from the increase in the threshold at which business rates begin to be paid. There has to be a bolder shift if the government is going to help offline retail,” Richmond says.
He welcomed the move to ensure that online marketplaces such as Amazon collect VAT from more sellers, but was disappointed that Healey did not bring forward the end of tax breaks for online sellers, such as Shein and Temu, importing cheaper items from overseas. When offline retailers all but disappear the world will miss us,” he says. While he says Reeves’s budgets had been “really damaging, this is safe but isn’t going to change anything”.
Richmond says the business, based in Crawley in Sussex, had been forced to make “pretty drastic cuts” to the number of people it employed and to reduce bonus incentives, and had shifted to hiring older, more experienced people as there was less incentive to hire new starters. Spencer Hannah is the co-founder and owner of Herdy, which has five shops in Cumbria and sells its cartoon sheep-branded homewares and clothing online and to other retailers in the UK and overseas. But Hannah says the budget lacked the “seismic difference” to help UK retailers and their local suppliers.
He welcomed relief on business rates for smaller shops but says that was “not counterbalancing what’s happened in the last two years”. He has been forced to ditch some of them, such as its mug manufacturer in Stoke, and look abroad. Nye says the budget made a “couple of steps towards helping” but against a very tough backdrop.
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