Does teleworking adoption improve employee productivity? A new insight from the post-pandemic hybrid working world

Despite growing significance of teleworking, its effective activation is resisted by users’ perceptions affecting adoption behaviors and productivity. This study evaluates how teleworking perceptions affect employee adoption behavior and productivity. The theoretical underpinnings of the technology acceptance model (TAM), theory of planned behavior (TBP), data from 443 employees, and the structural equation modeling (SEM) technique were used to estimate the factors affecting teleworking adoption behaviors and productivity.

The findings indicate that perceived ease of use, organizational culture, education, and job position significantly influence employees’ teleworking adoption behaviors and productivity. However, personal attitude, perceived behavioral control, and gender did not predict changes in employees’ teleworking adoption behaviors and productivity. Our findings contribute to the analysis of the factors limiting the activation of teleworking across institutions.

These factors can be used to design and modify existing teleworking policies for businesses looking to thrive in the post-pandemic era. The authors did not receive any form of funding for this study. Bandung Islamic University, Bandung, Indonesia Sri Suwarsi, Rahman Satrio, Nabilla Anasty Fahzaria & Nizar Fauzan 2GMI School of Management and Innovation, King Mongkut’s University of Technology Thonburi (KMUTT), Bangkok, Thailand The authors declare no competing interests.

This study involved human participants or animals. This study was conducted in accordance with the principles of the Declaration of Helsinki. The Ethics Committee of Bandung Islamic University approved this study (approval number: SP: 023.17.1.690521/2024).

All participants provided written informed consent before the study commenced. The consent included participation in the study, data collection, and publication of research findings. The consent process was conducted on September 10, 2024.

All participants were informed that their identities would remain anonymous, participation was voluntary, and they could withdraw from the study at any time. Publisher’s note Springer Nature remains neutral with regard to jurisdictional claims in published maps and institutional affiliations. Open Access This article is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License, which permits any non-commercial use, sharing, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons licence, and indicate if you modified the licensed material.