Elevance Health is a lifetime, trusted health partner whose purpose is to improve the health of humanity. The company, which serves approximately 104 million customers, supports consumers, families and communities across the entire health care journey—connecting them to the care, support and resources they need to lead better lives. How is Elevance Health defragmenting the health care to give patients and providers the longitudinal coordination and insights for better experiences?
We are leveraging digital technologies and artificial intelligence to enhance the health care experience for the people we have the privilege to serve. For consumers, this means simplifying and personalizing the member experience. For care providers, this shows up as supporting them with reduced administrative burden and helping them provide higher quality, more proactive care.
And for our associates, it is equipping them with AI-enabled tools to help them deliver higher quality services. Oftentimes, people have to go to multiple entities within the health care ecosystem to get care, which can be confusing and complicated. With the experience of serving more than 100 million consumers, we see the opportunity to simplify the health care journey and help people lead healthier lives.
As such, we are building capabilities to personalize experiences and provide people with the right information, when they need it, to make the right decisions for their care. For example, we launched an artificial intelligence-enabled virtual assistant on our Sydney Health application. A member can ask, “Is my knee surgery covered?” In response, the app will look at the individual’s benefits and provide an in-context answer that includes their financial responsibility.
Sydney will also connect the member with the right high-quality, cost-effective providers for the particular surgery needed. In order to enhance the health care journey, we also have to simplify interactions with the provider ecosystem. This helps reduce administrative burden for the provider so they can focus more on delivering patient care.
Our associates also help drive a better health care experience when they serve members, care providers and various stakeholders with the AI-enabled tools, data-driven insights and more relevant information serviced by technology. This enables deeper, more empathetic conversations with the people we serve. How do you connect providers when they are outside Elevance Health’s organization?
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